Award points and redeem at the counter
Look up a customer and reward them in seconds during checkout.
Look up the customer
When a customer is ready to earn or redeem points, ask for their phone number. Type it into the Sopoints screen, and their account will appear instantly. If they're new, their first transaction will create an account automatically - no signup form needed.
The lookup is fast and works on any device. Whether you're on a phone behind the counter or a tablet at a market stall, the experience is the same.
Award points for a purchase
Once the customer's account is open, enter the purchase amount and tap to award points. Points are calculated automatically based on your earn rate and post to the customer's wallet instantly. They'll see the update right away if they have the app, or they can check their balance later.
You can also award bonus points manually for special occasions - a thank-you for a referral, a birthday surprise, or a make-good after a service issue. The system is flexible, so you stay in control.
Process a redemption
When a customer wants to redeem points, their available rewards will show on screen. They choose what they want, you confirm, and the points are deducted instantly. The system checks their balance automatically, so there's no risk of overspending.
Redemptions are logged in real time, so your reporting stays accurate. If you need to reverse a redemption - maybe the item was out of stock - you can do that from the transaction history.
Handle walk-ins and regulars
For first-time customers, the process is simple: they give you their phone number, you complete the transaction, and they're enrolled. For regulars, you'll often recognize their number and can pull up their account in seconds.
Some customers prefer to scan a QR code from their phone or tap with NFC if you have signage set up. All three methods - phone number, QR scan, and NFC tap - work the same way and post points instantly.