Plans and billing

Sopoints offers a free plan that includes what you need to launch a loyalty program for a single location. You can set your earn rate, award and redeem points, and see basic customer reporting without paying anything.

Paid plans unlock features for growing businesses: a rewards catalogue, customer data export, cross-merchant redemption, loyalty tiers and achievements from Starter; multiple locations, campaigns, birthday rewards and priority support on higher plans; and products like waitlist management and detailed analytics. Visit the pricing page for current plan details and exact pricing - plans are designed to scale with your business as you expand.

Most businesses start on the free plan and upgrade when they open a second location, want to run advanced campaigns, or need priority support. Paid plans also include features like staff role management, custom tiers, and integrations with other systems.

You can upgrade or downgrade your plan any time from your account settings. Billing is monthly, and you'll only pay for the features and locations you're actively using.

If you're on a paid plan, your billing page shows your current plan, payment method, and invoice history. You can update your card, change your plan, or cancel any time. There are no long-term contracts or cancellation fees - you're in control.

Invoices are sent automatically each month and are available for download from your account. If you have questions about billing or need help choosing the right plan, reach out through the support page.

Beyond core plans, you can add individual features or products as needed - for example, waitlist management for reservation-based businesses or advanced analytics for deeper reporting. Add-ons are billed separately and can be added or removed without changing your base plan.

This flexibility means you never pay for features you don't use. Start with the basics, and expand your toolkit as your business grows.